FAQs

We will answer all your questions! if you don't find your answer here, please feel free to contact us!

WHERE IS MY ORDER?

HOW DO I TRACK MY ORDER? 

Log in to your profile to view your active and past orders. 

  • Local delivery: Orders arrive within 3–5 working days, depending on your location and delivery option. 

  • International delivery: Orders typically arrive within 7–10 working days. 

Keep your Waybill number handy to track your delivery status. 

CAN I CANCEL OR CHANGE MY ORDER?

We start processing your order the moment it’s placed, so unfortunately, cancellations or changes aren’t possible once checkout is complete. 

WHAT PAYMENT METHODS ARE AVAILABLE? 

We accept: 

  • Visa, Visa Debit, MasterCard, Amex, American Express, Diners Club 

  • SnapScan & MobiCred 

WHEN IS PAYMENT TAKEN?

Payments are approved or declined instantly at checkout. 

  • If approved, you’ll see a confirmation on-screen and receive an email with your order details. 

  • If declined, an error message will appear. 

Please note: It can take up to 5 days for funds to reflect in your account depending on your bank. 

Did payment go through but no email confirmation? Contact us right away.

CAN I USE A IN-STORE GIFT CARD ONLINE?

Not at this time. Gift cards issued in-store can only be used for in-store purchases. 

ARE MY CARD DETAILS SAFE?

Yes, your payment is processed securely through SID and PayU, a PCI-DSS compliant vendor. 
 All transactions are encrypted and take place on a secure page. Your card details are never stored, and your personal info will never be shared or sold. 

Read more about PayU here

HOW LONG DO I HAVE TO RETURN MY ITEMS? 

You have 30 days from the date of purchase or delivery to return items purchased in-store or online 

For more details, please see our Returns & Exchange policy 

CAN I RETURN AN ITEM I BOUGHT IN-STORE?

Yes. In-store purchases can be returned to any Sissy Boy store within 30 days, provided the item is: 

  • Unworn and unused 

  • In original packaging with swing tags 

  • Accompanied by valid proof of purchase 

Due to hygiene reasons, we cannot accept returns on the following: 

  • Bodysuits 

  • Bikini bottoms 

  • One-piece swimwear 

  • Footwear accessories 

  • Jewellery 

Refunds will be processed following the same method as payment:  

  • Cash 

  • Card reversal 

  • PayJustNow or Payflex reversal 

  • In-store gift card 

  • EFT  

HOW DO I RETURN AN ONLINE ORDER?

You have two options: 

In-store: 
Pop into any Sissy Boy store with your item. Note: returns cannot be processed by third-party stockist or retail partners 

Online: 
Log into your profile, find your order number, and start your return online in a few quick clicks 

WHAT ITEMS ARE NOT ELIGIBLE FOR RETURN OR REFUND?

Due to hygiene reasons, we cannot accept returns on the following: 

  • Bodysuits 

  • Bikini bottoms 

  • One-piece swimwear 

  • Footwear accessories 

  • Jewellery 

HOW DO I RETURN SOMETHING VIA COURIER?

  • Log your return via your profile under your order number 

  • Re-pack the item with original packaging, swing tags, and proof of purchase 

  • A R80 courier fee applies (excluding incorrect or faulty items) 

  • Refunds will be processed within 7–10 working days after we receive and inspect the item 

WHAT IF I RECEIVE THE WRONG ITEM?

Size, colour, item - We’ll fix it! 

  • We’ll arrange free collection and replace the correct item (if available) with no delivery charge, process a refund or gift card 

WHAT IF I ORDER THE WRONG ITEM?

Sometimes things go wrong – but we’ve got you covered! 

  • We’ll assist with the return and send the correct item (if available) or arrange a refund or gift card. Please note that return courier fees will be for your account 

WHAT IF MY ITEM IS FAULTY OR DEFECTIVE?

You can return faulty items within 6 months, provided: 

  • They weren’t altered or damaged due to wear, tear or misuse 

  • You followed the care instructions on the wash care label/ swing tags 

  • You include valid proof of purchase 

Returns can be made in-store or via courier, and refunds are processed within 7–10 working days 

CAN I RETURN SALE AND PROMOTIONAL ITEMS?

Yes, sale and promotional items may be returned within 30 days for a refund, exchange or gift card, subject to stock availability

If the item is no longer available for an exchange, we’ll offer you: 

  • A refund 

  • Online gift card (redeemable online only, if purchased online)  

  • In-store gift card (redeemable in-store only, if purchased in-store) 

 

What are my options?

Store collection
free
1. Please note that your parcel will be sent via an Economy service to your selected store. The package will remain in store for ten days (including weekends). For you to collect. Failure to collect during that period will result in your order being canceled and your parcel being returned.
2. You will require your delivery note, your proof of payment and ID or Driver's Licence when collecting your parcel.
3. Please note no second party will be allowed.
find nearest store
door-to-door
R80.00 (RSA)
We offer a standard delivery service conveniently to your door, anywhere in South Africa. 

DELIVERY TAKES BETWEEN 3 - 5 WORKING DAYS. 

During Sale and Black Friday periods there can be a slight delay on delivery, taking place between 3- 15 working days.
track your order
INTERNATIONAL DELIVERY
The shipping time is estimated based on the date the order is paid for, but the shipping time may take longer than expected due to invalid address(es), customs clearance procedures, or other causes.

DELIVERY CAN TAKE BETWEEN 7-10 WORKING DAYS

Due the customs policy, additional charges may occur such as customs tariffs, you are responsible for these charges.

We deliver to:
  • South Africa
  • Australia
  • United Kingdom
  • United States
  • New Zealand

Local delivery

PLEASE NOTE:

  • FREE delivery on orders over R999.
  • We do not offer same day deliveries.
  • Sissy Boy reserves the right to amend the delivery costs at any time; all charges will be displayed under the delivery terms on our website.
  • The cost of standard delivery is R80.00.

HOW WILL MY ORDER GET DELIVERED TO ME?

  • We will deliver your parcel via courier to your chosen address, be it at work, home or elsewhere.

I AM EXPERIENCING PROBLEMS WITH THE DELIVERY OF MY ORDER?

  • Once your order has been placed it will take 3-5 working days for delivery to take place. This time allows for your payment to be processed, your stock to be picked and packed before being couriered.
  • Be advised that during SALE periods there can be a slight delay on delivery, taking place between 3-15 working days.
  • Should you experience any problems with your order please feel free to contact us during office hours via info@sissyboyjeans.com.
  • You can get in touch between Monday - Thursday 8am to 5pm or on Fridays between 8am - 3pm.

WHAT HAPPENS IF I AM NOT AT HOME WHEN MY PARCEL IS DELIVERED?

  • Should your deliver be unsuccessful we will leave a 'calling card' to let you know that we have attempted delivery.
  • The card will give you the details you need to call us and make alternative delivery arrangements.
  • We will automatically make two additional delivery attempts. If after the third attempt we're still unsuccessful then the order will automatically be cancelled and the delivery cost will be deducted from your refund.

CAN SOMEONE ELSE SIGN FOR MY PARCEL?

Yes, they can but please note should someone other than yourself sign for your parcel you accept that their signature is proof of delivery and the responsibility lies with you.

International delivery

PLEASE NOTE:

  • Sissy Boy reserves the right to amend the delivery costs at any time; all charges will be displayed under the delivery terms on our website.

HOW WILL MY ORDER GET DELIVERED TO ME?

  • We will deliver your parcel via courier to your chosen address, be it at work, home or elsewhere.

I AM EXPERIENCING PROBLEMS WITH THE DELIVERY OF MY ORDER?

  • Once your order has been placed it will take 7-10 working days for delivery to take place. This time allows for your payment to be processed, your stock to be picked and packed before being couriered.
  • Please note that delivery takes between 7-15 working days during sale periods.
  • Be advised that during SALE periods there can be a slight delay on delivery, taking place between 7-15 working days.
  • Should you experience any problems with your order please feel free to contact us during office hours via info@sissyboyjeans.com.
  • You can get in touch between Monday - Thursday 8am to 5pm or on Fridays between 8am - 3pm GMT +2.

CAN SOMEONE ELSE SIGN FOR MY PARCEL?

Yes, they can but please note should someone other than yourself sign for your parcel you accept that their signature is proof of delivery and the responsibility lies with you.

The SB Style Club is Sissy Boy’s free loyalty programme that rewards you every time you shop. Sign up online or in-store with your name, email, mobile number, and birthday to start earning points on full-priced, sale, and promotional items. Redeem your points on future purchases and track your balance online. While points can’t be used on gift cards or combined with sign-up offers, they’re valid on marked-down items. Plus, enjoy birthday treats and exclusive perks just for being a member.

HOW DO I JOIN THE CLUB?

You can sign up in-store with one of our stylists or online. It only takes a moment — and you’ll start earning points immediately!

DOES IT COST ANYTHING TO JOIN?

Nope! Joining the Style Club is completely free. It’s our way of thanking you for shopping with us.

HOW TO SIGN UP

To register, you’ll need:

  • Full name

  • A valid email address

  • Mobile number (for SMS updates and vouchers)

  • Date of birth (so we can send you a birthday surprise!)

SB STYLE CLUB REWARDS

Earn points every time you shop and use them to save on future purchases — in-store and online. 

HOW TO EARN POINTS

You’ll earn points when shopping at:

Points apply to full-priced, sale, and promotional items.

GIFTCARD PURCHASES

No. Points cannot be earned or redeemed on gift card purchases.

HOW TO CHECK MY BALANCE

Log in at sissyboyjeans.com and navigate to SB STYLE CLUB to view your points and vouchers.

RETURNING AN ITEM

Any points earned from a returned item will be automatically deducted from your balance.

CROSS PROMOTIONAL OFFERS

Yes, you can use points on sale and promotional items — but not in combination with offers like sign-up bonuses.

 

Do you #LoveYourself and love celebrating fashion? 
Do you post fierce pics and videos of your fits to Instagram and TikTok? 
Do you love Sissy Boy?
If this is you, lets chat!

Here's how to apply:

Send your media kit and rates to info@sissyboyjeans.com along with a link to your various social media profiles.
If you're successful we will be in touch! 

Don't forget we love seeing you in your Sissy Boy fits! So remember to tag us and use #LoveYourself for a chance to feature. 

Chat soon!

Do you want to become a stockist
of SA's hottest ladies denim brand?
Do you have a registered retail clothing store?
Does your brand align with ours?

HERE'S HOW TO APPLY:

Send your proposal to tanya@bluejeantraders.co.za along with your business name and contact details, and if your application is successful we'll be in touch.

CHAT SOON!

Do you have a size guide?

We sure do! Check out our Size Guide.

How do I look after my Sissy Boy garments?

By following a few easy steps you can keep your garments looking newer for longer!
Check out our Denim Care page.

Do you offer different leg lengths in your denim range?

Yes we do! We pride ourself in finding your perfect denim fit, so we offer a range of lengths and styles:

  • Our skinny's are offered in a standard length of 32
  • Our bootleg's and skinny flares are offered in a standard length of 33
  • We offer selected bootleg and skinny's in an extra length of 35.
  • Our Ankle Grazer styles are also available in 28 depending on the style

Do you offer different leg shapes in your denim range?

Check out our Denim Fit Guide.

Yes we do! We have a leg shape to suit all each body type! You can see more about our fits in our Denim Fits Tab
page.

  • Skinny Leg: Creates a slim silhouette
  • Slim Leg: Updated skinny suited to most body types
  • Bootleg: Balances an hourglass figure
  • Wide Leg: Streamlining a curvy silhouette
  • Flare Leg: Elongating the figure
  • Sexy Curvy: Celebrating the curvy figure

Do you offer different rises in your denim range?

Yes we do! We have a rise to suit each body type. Our rises are called Ryder, Axel and Jon Jon.

  • High-waist: Ryder
  • Mid-waist: Axel
  • Low-waist: Jon Jon

Where are your stores?

We have 12 stand alone stores in and around South Africa. Check out our Store Locator for more.

Do I have to register an account to shop on your site?

  • Yes, you will need to register. To do this click on "Register and follow the prompts."
  • The registration process can also be completed at checkout.

What should i do if i've forgotten my password?

Don't worry if you've forgotten your password! Simply click the 'Forgot your password?' link next to the login button and follow the instructions.

Please don't hesitate to contact us here if you continue to experience problems.

How do I change my account details?

  • This can be done once you have logged into your account.
  • Click on the "Log In" icon (top right).
  • Once logged in, click on "My Account" - From there you may change your account details and preferences.
  • Don't forget to save your changes!

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Just hit the 'Unsubscribe' button at the bottom of the newsletter.