Refund policy

Items purchased in-store or online can be returned within 30 days of purchase or delivery for a refund, exchange, or gift card 

To qualify for a return, items must be: 

  • Unworn, unwashed, and unaltered 

  • In original packaging with swing tags and labels attached 

  • Accompanied by valid proof of purchase 

Faulty items may be returned within 6 months of purchase and are subject to inspection 

Returns can be made in-store or via courier. Please note, some products are excluded from returns for hygiene reasons 

 

HOW LONG DO I HAVE TO RETURN MY ITEMS? 

You have 30 days from the date of purchase or delivery to return items purchased in-store or online 

For more details, please see our Returns & Exchange policy 

CAN I RETURN AN ITEM I BOUGHT IN-STORE?

Yes. In-store purchases can be returned to any Sissy Boy store within 30 days, provided the item is: 

  • Unworn and unused 

  • In original packaging with swing tags 

  • Accompanied by valid proof of purchase 

Due to hygiene reasons, we cannot accept returns on the following: 

  • Bodysuits 

  • Bikini bottoms 

  • One-piece swimwear 

  • Footwear accessories 

  • Jewellery 

Refunds will be processed following the same method as payment:  

  • Cash 

  • Card reversal 

  • PayJustNow or Payflex reversal 

  • In-store gift card 

  • EFT  

HOW DO I RETURN AN ONLINE ORDER?

You have two options: 

In-store: 
Pop into any Sissy Boy store with your item. Note: returns cannot be processed by third-party stockist or retail partners 

Online: 
Log into your profile, find your order number, and start your return online in a few quick clicks 

WHAT ITEMS ARE NOT ELIGIBLE FOR RETURN OR REFUND?

Due to hygiene reasons, we cannot accept returns on the following: 

  • Bodysuits 

  • Bikini bottoms 

  • One-piece swimwear 

  • Footwear accessories 

  • Jewellery 

HOW DO I RETURN SOMETHING VIA COURIER?

  • Log your return via your profile under your order number 

  • Re-pack the item with original packaging, swing tags, and proof of purchase 

  • A R80 courier fee applies (excluding incorrect or faulty items) 

  • Refunds will be processed within 7–10 working days after we receive and inspect the item 

WHAT IF I RECEIVE THE WRONG ITEM?

Size, colour, item - We’ll fix it! 

  • We’ll arrange free collection and replace the correct item (if available) with no delivery charge, process a refund or gift card 

WHAT IF I ORDER THE WRONG ITEM?

Sometimes things go wrong – but we’ve got you covered! 

  • We’ll assist with the return and send the correct item (if available) or arrange a refund or gift card. Please note that return courier fees will be for your account 

WHAT IF MY ITEM IS FAULTY OR DEFECTIVE?

You can return faulty items within 6 months, provided: 

  • They weren’t altered or damaged due to wear, tear or misuse 

  • You followed the care instructions on the wash care label/ swing tags 

  • You include valid proof of purchase 

Returns can be made in-store or via courier, and refunds are processed within 7–10 working days 

CAN I RETURN SALE AND PROMOTIONAL ITEMS?

Yes, sale and promotional items may be returned within 30 days for a refund, exchange or gift card, subject to stock availability

If the item is no longer available for an exchange, we’ll offer you: 

  • A refund 

  • Online gift card (redeemable online only, if purchased online)  

  • In-store gift card (redeemable in-store only, if purchased in-store)